House Info

Browse this section to find out all you need to know about your holiday home.

Dear guests, 

Due to the recommendations of Croatian National Civil Protection Headquarters, we would like to direct you to the actions required during check-in and check-out, in order to enable you a more pleasant stay in our facilities. 

In accordance with the recommendations of theCroatian  National Civil Protection Headquarters on physical distancing, as well as the experience of performing the work of the Reception during the 2020 season, we decided that in the summer season of 2021 coming to the Reception of Istarski Dvori for check-in and check-out, payment or other inquiries will not be possible. The work of our Reception takes place exclusively by contact by phone,email and WhatsApp or Viber applications, and the arrivals of our staff to maintain our Villas during your vacation, we will reduce to a minimum and at times agreed with you in advance. 

–  contact mobile phone number of the Reception of Istarski Dvori: 

+385 99 2449 660 

–  e-mail of Istarski Dvori: 

[email protected] 

Due to the above, it is very important that you send us accurate mobile phone number, as well as the e-mail address through which we will be able to contact you. 

During this summer season, we will not accept a security deposit in cash, but we will pre authorize your bank credit card in accordance with your completed and signed Security deposit form. After check-out, in case of found damage, we will contact you immediately and charge the damage. In the case that there is no damage, we will cancel the preauthorization on your bank credit card. Security deposit is 400 €. 

After we register your stay in our villas with the Croatian Tourist Board, we will inform you of the amount for tourist tax and in agreement with you charge the same  (on the bank card whose information you left us in the form of Security Deposit or, unless otherwise possible and with prior agreement with you, upon arrival of our receptionists at the villa, in cash). 

Check-in at the villa is in the period from 16.00. The internet password is located on the router that is in the living room. 

Check-out from the villa is until 10 am, we kindly ask You to close all windows and turn off the air conditioners before leaving, close the parasols, return the garden furniture cushions to the villa, lock the villa and return one set of villa keys and remote control to turn on / off the alarm system  in the key box, and leave the second set of keys on the dining table in the villa. Our staff will come to inspect the house 15 minutes after your departure. 

The Wi-Fi network name and password  are located on the router in the living room.

Tap water is safe for drinking.
Careful: hot water in kitchen and bathrooms!

Mind the steps! Guests are advised not to leave small children unattended, especially on staircases and near the water.

To use the air conditioners, press the POWER button and choose the desired temperature. The system requires a few minutes before it starts working.

When the air conditioning is on, close all the windows.

Please switch off all air conditioning when leaving the house.

Smoking is strictly forbidden inside the house. Smoking is allowed outside.

Household waste must be placed in closed bags and left in the bin(s) outside the house.

Parties in large groups are not allowed.

All additional guests need to be approved by the owner and registered with the authorities. This is a legal requirement.

Please be respectful of the neighborhood. The rest period is from 15.00 to 17.00 and from 23.00 to 08.00 hrs. The guests are asked to observe peace and quiet in this period for a more pleasant stay of themselves and of the other guests at the surrounding villas.

Late departures are not possible if there is another arrival on the same day. Check-out time is 10 am.

The electrical safety switches are located in the boiler room.

The fire extinguisher is located in the boiler room, and the first aid box in the living room.

The safe is located in the wardrobe in the bedroom.

They are in the boiler room.

Guests use the pool at their own peril and responsibility.

Small children must never be left unattended!

It is very important to shower before using the jacuzzi.

Please notice:

 

Garden maintenance is performed once a week from 8:00 am to 03:00 pm. You will be notified about the date later.

 

Pool cleaning is done at least once a week, or as needed. You will be notified about the date later.

 

Please contact our reception in case you want to change maintenance terms:

  • Mobile: +385 (99) 244-96-60

 

Waste collection is carried out as follows:

 

  • Villas Barat: Friday;
  • Villas St.Lovrec, Lakovici, Orbani, Radici: Tuesday ;
  • Villas Heraki: Tuesday;
  • Villa Štifanići:  Thursday;
  • Villas Fabci i Sinožići: Friday;
  • Villas Vizinada, Vranje Selo, Bajkini : Wednesday

 

According to the law, waste sorting is mandatory. Near Your Villa, there are waste containers for separation sorting of plastic and aluminium waste, for paper and for glass.

 

As an exception to this, plastic packaging (plastic bottles of various beverages purchased in Croatia) please do not trow in the trash. You can restore them in marked stores with a refundable fee.

 

 Thank you for understanding, we wish you a pleasant stay!

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